Privacy Policy

1. Introduction

Master Technology ('we', 'us', or 'our') is a technology services company based in Istanbul, Turkey. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our services. We comply with the General Data Protection Regulation (GDPR), Turkish Personal Data Protection Law (KVKK No. 6698), and the privacy policies of platforms including Google, Meta (Facebook & Instagram), TikTok, Snapchat, and WhatsApp.

2. Information We Collect

We collect the following categories of information:

• Identity & Contact Data: name, email, phone number, company name, and job title.
• Technical Data: IP addresses, browser type, device identifiers, and usage logs.
• Business Data: information about your business operations provided in the course of our services.
• Platform Integration Data: data exchanged via authorized third-party APIs (WhatsApp Business, Facebook Graph API, Instagram Graph API, TikTok Business API, Snapchat Marketing API).
• Communications Data: records of correspondence with our support team.
• Payment Data: billing information processed securely by our payment partners.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our technology services.
• Process transactions and send confirmations and invoices.
• Respond to inquiries and provide customer support.
• Integrate with third-party platforms as configured and authorized by you.
• Monitor usage to improve service quality and performance.
• Detect, prevent, and address security incidents.
• Comply with legal obligations under KVKK, GDPR, and applicable platform policies.

4. Third-Party Platform Integrations

Our services integrate with the following platforms, and we comply with their respective data policies:

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: vendors assisting in service delivery (hosting, cloud, payments) under strict data processing agreements.
• Platform Partners: data shared with Google, Meta, TikTok, or Snapchat only as required to provide authorized integrations.
• Legal Authorities: when required by law, court order, or to protect the rights and safety of our company or users.
• Business Transfers: in connection with a merger or acquisition, with appropriate confidentiality protections.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. In the event of a data breach affecting your rights, we will notify you in accordance with applicable law.

7. Your Rights

Depending on your location, you may have the right to:

• Access: request a copy of personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data under certain circumstances.
• Restriction: request that we limit how we use your data.
• Portability: receive your data in a structured, machine-readable format.
• Object: object to processing for direct marketing purposes.
• KVKK Rights: Turkish residents may exercise rights under Law No. 6698.

To exercise these rights, contact us at: [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, including essential cookies for platform functionality, analytics cookies to understand usage, and integration cookies required by third-party platforms. You may control cookie preferences through your browser settings.

9. Data Retention

We retain personal data for as long as necessary to provide our services and meet legal obligations. Business data is generally retained for the duration of the service agreement plus 5 years for legal and accounting purposes. You may request deletion at any time, subject to legal retention requirements.

10. Children's Privacy

Our services are intended for businesses and professionals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your residence, including Turkey and countries where our service providers operate. We ensure appropriate safeguards including standard contractual clauses are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy and updating the date above. We encourage you to review this policy periodically.